Shipping Policy

Shipping Policy

Effective Date: March 22, 2026

1. Introduction

At Keystone Automation ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.keystoneautomationgroup.com.

2. Shipping Destinations

Countries We Ship To

United States

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

Standard Shipping: Free shipping on all orders

4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

Standard Shipping: 3–5 business days

Notes

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers

USPS, UPS, FedEx

LTL Freight Carriers (for large items)

FedEx Freight, Old Dominion, XPO Logistics

Shipment Tracking

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance

Shipments may be insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information

After your order has been shipped, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Link to track your package

How to Track Your Order

Visit:
www.keystoneautomationgroup.com/track-order (if available)
or use the carrier’s website.

Assistance

If you have questions or need assistance with tracking, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@keystoneautomationgroup.com or +1 (218) 433-8829.

Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

Resolution:
We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

  • Contact us within 7 days of receiving your package

  • Provide your order number and details of the missing item(s)

Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Conditions for Returns

Items must be unused, undamaged, and in their original packaging with tags attached.

Return Shipping Costs

Customers are responsible for return shipping costs.

Restocking Fee

A 20% restocking fee applies to all returns.

Refunds

Refunds are processed within 5–7 business days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.

For More Information

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address Accuracy

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@keystoneautomationgroup.com
Customer Service Phone: +1 (218) 433-8829

Company Address:
Keystone Automation
8 The Green, STE R
Dover, Delaware 19901
United States

Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Keystone Automation.
We appreciate your business and are committed to providing you with exceptional service.

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